Terms of Service

1. Acceptance of Terms

By accessing or using Tooveo ("Service," "we," "our") at tooveo.app, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including visitors, registered users, and paying customers.

2. Description of Service

Tooveo is an AI-powered platform that allows users to generate narrated educational video content from uploaded documents, topics, or process descriptions. The Service includes:

• Document upload and AI-powered question extraction (Problem Solver mode)
• AI-generated lesson videos from topics (Lesson Creator mode)
• AI-generated tutorial videos from process descriptions (How-to Tutorial mode)
• Multi-language text-to-speech narration in 30+ languages
• HD video download and export capabilities

3. User Accounts

To access most features of the Service, you must create an account. You agree to:

• Provide accurate and complete information when creating your account
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Take responsibility for all activity that occurs under your account

You must be at least 13 years old to create an account. If you are under 18, you represent that you have parental permission to use the Service.

4. Subscriptions and Payments

The Service offers a free tier and paid subscription plans (Pro, Team). By subscribing to a paid plan, you agree to the following:

• Subscriptions are billed monthly and renew automatically until cancelled
• All payments are processed securely by Paddle
• You may cancel your subscription at any time; your access continues until the end of the current billing period
• We do not offer prorated refunds for partial billing periods, except as required by applicable law
• We offer a full refund within 7 days of your first payment if you are not satisfied — contact billing@tooveo.app
• We reserve the right to change pricing with 30 days' notice to active subscribers

5. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Upload documents containing illegal content, malware, or content that infringes third-party intellectual property rights
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or proprietary systems
• Use the Service to generate content that is defamatory, harassing, or violates any applicable law
• Share, resell, or sublicense your access to the Service without written permission
• Use automated scripts, bots, or scrapers to access the Service in ways not intended for normal use
• Attempt to circumvent usage limits, authentication, or security measures

6. Intellectual Property

You retain ownership of the documents and content you upload to the Service. By uploading content, you grant us a limited, non-exclusive license to process that content for the purpose of providing the Service.

The videos, transcripts, and outputs generated by the Service are yours to use. We do not claim ownership over AI-generated content produced on your behalf.

The Tooveo platform, including its code, design, branding, and underlying AI pipeline, is our intellectual property. Nothing in these Terms transfers ownership of the platform to you.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The Service will be uninterrupted, error-free, or secure
• AI-generated content will be accurate, complete, or suitable for any particular purpose
• The Service will meet your specific requirements

AI-generated educational content may contain errors. Always verify important information with authoritative sources before relying on it for educational or professional purposes.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TOOVEO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Termination

We may suspend or terminate your account and access to the Service at any time if we determine you have violated these Terms. We will make reasonable efforts to notify you in advance except where immediate termination is required to protect the Service or other users.

You may terminate your account at any time by deleting it from your account settings or by contacting us. Upon termination, your right to use the Service ceases immediately.

11. Changes to These Terms

We may update these Terms at any time. When we make material changes, we will update the "Last updated" date and notify active subscribers by email at least 14 days before changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration or the courts of competent jurisdiction.

13. Contact

For questions about these Terms, contact us at:

• Email: legal@tooveo.app
• General: hello@tooveo.app
• Contact form: tooveo.app/contact